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Welcome to the Webnus Support Forum

Thank you for purchasing our themes. We offer providing a customer service with unique quality, but before that please take some time to read following items to understand our terms and conditions:

  • Kindly note that we do our best to answer all tickets with high accuracy everyday but regarding to large amount of support requests please allow 24-48 hours to send your ticket answer.
  • Before posting any ticket, please search through the public tickets, you may find your answer there so you won’t need to submit a new one and wait for your answer.
  • If you add another comment before we have a chance to response, your ticket will go down the list so please wait till your ticket is answered or if you have additional comment, edit the initial post. Thank you for your patience.
  • Before posting, please make sure that you have installed latest version of the theme. Inside each theme we put its own documentation please read it carefully; you’ll find it simple and functional. There are video tutorials inside the documentation it will help you to learn fast, don’t miss them.
  • To have a quick and thorough review on your ticket please send a public ticket and make sure that you send issue details with related url and screenshot. If you believe the issue won’t fix with tips and advice then send a private ticket with WordPress admin user/pass +url to login for deeper examination. Don’t worry about your login information, they are safe with us.
  • Responding to questions or problems regarding the item and its features, fixing bugs and reported issues, providing updates to ensure compatibility with new software versions.

According to Themeforest rules support includes:

  • Responding to questions or problems regarding the item and its features, fixing bugs and reported issues, providing updates to ensure compatibility with new software versions.

Item support does not include:

  • Customization and installation services, support for third party software and plug-ins.
  • Although we’ll help you with small modifications, tips and advices but kindly note that you buy a theme as it is on the market and if your desired state is not matching the demo then we suggest using services of http://studio.envato.com/ for your own customization.

Thanks one more time for purchasing our theme and good luck.

Webnus Team

  Article Categories

14 Articles EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies

My Contact forms not work

Don't work revolution slider 'whiteboard slider'

Webnus importer

+11 more

10 Articles Risotto - WordPress Restaurant & Cafe Theme

It seems, rows are in blox

How to create onepage menu

What are best WordPress/ PHP settings?

+7 more

12 Articles Lifebook - Creative WordPress Blog Theme

White screen (blank page) after installing theme

I updated the theme but the visual builder is still old version. What can I do?

How to update the Theme

+9 more

12 Articles Happy Pets - A Pet Shop/Services WordPress Theme

What are best WordPress/ PHP settings?

How to update the Theme

It seems that when using header menu it breaks up into 2 lines, how can they always remain on 1 line?

+9 more

12 Articles Yorkpress - Creative WordPress Blog Theme

It seems that when using header menu it breaks up into 2 lines, how can they always remain on 1 line?

Internal Server Error

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

14 Articles Church Suite - Responsive WordPress Theme

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

White screen (blank page) after installing theme

How theme licensing works? Am I allowed to install the theme in a test environment prior to the official website?

+11 more

13 Articles BlogStar - Creative WordPress Blog Theme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+10 more

12 Articles California - Multipurpose WordPressTheme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Papillon - Creative WordPress Blog Theme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Blogit - Clean Blog/Magazine WordPress Theme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Extent - Premium Multipurpose Responsive Template

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Wedding Suite - WordPress Wedding Theme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Extent - another WordPress theme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Brazil - Wordpress Theme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Netstudio - Premium Multipurpose Responsive Theme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Florida - Premium Multipurpose Responsive Theme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Florida - Premium Multipurpose Responsive Template

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles NetStudio - Bootstrap 3 Multi-Purpose Template

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Mexin - Premium Multipurpose Responsive Theme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Mexin - Premium Multipurpose Responsive Template

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Quentin - Premium Multipurpose Wordpress Theme

What are best WordPress/ PHP settings?

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

I purchased the theme but didn't get the images as shown in demo. Why?

+9 more

12 Articles Yalin - Responsive Modern Business Theme

What are best WordPress/ PHP settings?

I purchased the theme but didn't get the images as shown in demo. Why?

I am updating my site/theme but it says I need a Visual Composer License Key to get the latest version. How do I get this?

+9 more

12 Articles Yalin - Responsive Modern Business Template

What are best WordPress/ PHP settings?

I purchased the theme but didn't get the images as shown in demo. Why?

I am updating my site/theme but it says I need a Visual Composer License Key to get the latest version. How do I get this?

+9 more

Public Tickets

Liat favicon   Extent - another WordPress theme   Updated 10 hours ago   2 Most recent comment from Support Staff:Hi There, This issue is not related to the theme, Facebook has defined a thumbnail size for its images and when a user add an image, automatically Facebook resize the image. Jason Featured Image Link   Church Suite - Responsive WordPress Theme   Updated 12 hours ago   13 Most recent comment from Support Staff:Hi There, We should contact with plugin author and say this problem with them, if we get correct answer, we will fix it in next theme updates. Cody Center Social Icons in Footer   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies   Updated 12 hours ago   9 Most recent comment from Support Staff:Our support team are eager and ready to respond you. Leopold Podmolík Translation - Czech   Michigan Learning Suite - All-in-one Education WordPress Theme   Updated 13 hours ago   4 Most recent comment from Support Staff:You're welcome, If you are satisfied, please don't forget to rate (5 Star) it in Downloads tab in your Themeforest account. Stefaan Show only one day   Modern Events Calendar - Responsive Event Scheduler & Booking For WordPress   Updated 16 hours ago   1 Most recent comment from Stefaan:Hello, my organisations organises holidays for kids. This meens we have events of multiple days. So in the calendar view I find it important to show each and every day of the holiday. But in the widge ...