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Welcome to the Webnus Support Forum

Thank you for purchasing our themes. We offer providing a customer service with unique quality, but before that please take some time to read following items to understand our terms and conditions:

  • Kindly note that we do our best to answer all tickets with high accuracy everyday but regarding to large amount of support requests please allow 24-48 hours to send your ticket answer.
  • Before posting any ticket, please search through the public tickets, you may find your answer there so you won’t need to submit a new one and wait for your answer.
  • If you add another comment before we have a chance to response, your ticket will go down the list so please wait till your ticket is answered or if you have additional comment, edit the initial post. Thank you for your patience.
  • Before posting, please make sure that you have installed latest version of the theme. Inside each theme we put its own documentation please read it carefully; you’ll find it simple and functional. There are video tutorials inside the documentation it will help you to learn fast, don’t miss them.
  • To have a quick and thorough review on your ticket please send a public ticket and make sure that you send issue details with related url and screenshot. If you believe the issue won’t fix with tips and advice then send a private ticket with WordPress admin user/pass +url to login for deeper examination. Don’t worry about your login information, they are safe with us.
  • Responding to questions or problems regarding the item and its features, fixing bugs and reported issues, providing updates to ensure compatibility with new software versions.

According to Themeforest rules support includes:

  • Responding to questions or problems regarding the item and its features, fixing bugs and reported issues, providing updates to ensure compatibility with new software versions.

Item support does not include:

  • Customization and installation services, support for third party software and plug-ins.
  • Although we’ll help you with small modifications, tips and advices but kindly note that you buy a theme as it is on the market and if your desired state is not matching the demo then we suggest using services of http://studio.envato.com/ for your own customization.

Thanks one more time for purchasing our theme and good luck.

Webnus Team

  Featured Articles

White screen (blank page) after installing theme

Please follow these instructions:1. Read following article:https://webnus.ticksy.com/article/4415/2. If step 1 did not help you then delete unnecessary plugins via ...

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I updated the theme but the visual builder is still old version. What can I do?

Please deactivate visual composer in your WordPress admin panel, and then delete it. Next re-install it via Appearance> Install Plugins and finally activate. ...

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Internal Server Error

To coordinate WordPress with your server, You need to do few things.This configurations help you to use WordPress and themes better.Please read the bellow ...

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How to update the Theme

There are two ways to update: Using Envato WordPress Toolkit Plugin: If you have not installed it yet go to Appearance > Install Plugins and install ...

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I can't find my purchase number, where can I find it?

Please use the following steps:1 - Login to your ThemeForest account.2 - Visit the Downloads tab.3 - Locate the theme you’d like the Purchase ID for and select ...

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What are best WordPress/ PHP settings?

Host configurations: To access these fields please edit "php.ini" file which is located in host (if you can't find it then contact with your host service ...

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It seems that when using header menu it breaks up into 2 lines, how can they always remain on 1 line?

Header contains two sections: logo and menu items. Each one of them regarding to their nature has their own width. When your menu items can't fit in considered ...

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The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

You’ve uploaded the entire ZIP file that you downloaded from ThemeForest. You actually need to open that ZIP file first, and inside you can find the theme's ZIP ...

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Plugins Licenses

You can ignore all the warning about "update" or "authorize this site"We will update the theme with the newest plugins version every time the plugins got a new ...

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I purchased the theme but didn't get the images as shown in demo. Why?

Demo images have copyright and you need to purchase them by yourself. It's not just about our theme but all other themes have same ...

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How theme licensing works? Am I allowed to install the theme in a test environment prior to the official website?

Regarding to Themeforest rules each theme purchase license is valid for only one domain and to install it in another domain you’ll need another purchase code.

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  Public Ticket Activity

Lane Lester Will Logo Resizing Be Fixed?   Updated 12 hours ago   2   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi There, I will forward your ticket to developer team and they will process that. If it is possible they will add this feature in next theme updates. Onur Yildirim Favicon   Updated 2 days ago   2   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies Most recent comment from Support Staff: Hi,  Welcome to our support forum :) Please go to appearance > theme options > header options > favicon and apple icons Jeffrey Harrington Webnus Subscription   Updated 3 days ago   3   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi There, Thank you for your ticket and writing about "How to get Mainchimp URL". Jose Translate Template to Spanish   Updated 4 days ago   2   Michigan Learning Suite - All-in-one Education WordPress Theme Most recent comment from Support Staff: Hi There, Which template are you using? Jeffrey Harrington Smooth Scrolling   Updated 4 days ago   2   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi There, Yes, you can disable it from "Theme Options > General tab > Smooth scroll" tefmar EASYWEB   Updated 1 week ago   4   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies Most recent comment from Support Staff: Hi There, Amazing, what a great job. Wish you best :) Steve sermon buttons   Updated 1 week ago   4   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi There, We stay here to respond your questions so please feel free to contact us if you have any questions ;) Jonté Burke Add Google Maps API Key   Updated 1 week ago   8   Wedding Suite - WordPress Wedding Theme Most recent comment from Support Staff: You're welcome, :) If you are satisfied, please don't forget to rate (5 Star) it in Downloads tab in your Themeforest account. Bruce "Read More" Button on Sermon Page   Updated 2 weeks ago   6   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: You're welcome. If you are satisfied, please don't forget to rate (5 Star) it in Downloads tab in your Themeforest account. Sergio logo size   Updated 2 weeks ago   2   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies Most recent comment from Support Staff: Hi Sergio,  Welcome to our support forum :) Please go to theme options > header > logo width and Transparent header logo width Victor Update - Layer Slider - Plugin   Updated 2 weeks ago   8   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi There, You can put your CSS in "Theme Options > Custom CSS". Jon headline   Updated 3 weeks ago   4   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi Andrew, Please create New private ticket and send WordPress admin username / password + URL to login for deeper examination. Lane Lester Plugin Updates -- Should They Be Done?   Updated 3 weeks ago   4   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi There, You are welcome. Please feel free to contact us if you have any other question. Lane Lester Template Import Options?   Updated 3 weeks ago   4   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: You're welcome Lane. If you are satisfied, please don't forget to rate (5 Star) it in Downloads tab in your Themeforest account. Lane Lester Child Theme Different from Parent?   Updated August 5, 2016   2   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi There, For working Child Theme, I put necessary code, please don't delete them. 
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