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Welcome to the Webnus Support Forum

Thank you for purchasing our themes. We offer providing a customer service with unique quality, but before that please take some time to read following items to understand our terms and conditions:

  • Kindly note that we do our best to answer all tickets with high accuracy everyday but regarding to large amount of support requests please allow 24-48 hours to send your ticket answer.
  • Before posting any ticket, please search through the public tickets, you may find your answer there so you won’t need to submit a new one and wait for your answer.
  • If you add another comment before we have a chance to response, your ticket will go down the list so please wait till your ticket is answered or if you have additional comment, edit the initial post. Thank you for your patience.
  • Before posting, please make sure that you have installed latest version of the theme. Inside each theme we put its own documentation please read it carefully; you’ll find it simple and functional. There are video tutorials inside the documentation it will help you to learn fast, don’t miss them.
  • To have a quick and thorough review on your ticket please send a public ticket and make sure that you send issue details with related url and screenshot. If you believe the issue won’t fix with tips and advice then send a private ticket with WordPress admin user/pass +url to login for deeper examination. Don’t worry about your login information, they are safe with us.
  • Responding to questions or problems regarding the item and its features, fixing bugs and reported issues, providing updates to ensure compatibility with new software versions.

According to Themeforest rules support includes:

  • Responding to questions or problems regarding the item and its features, fixing bugs and reported issues, providing updates to ensure compatibility with new software versions.

Item support does not include:

  • Customization and installation services, support for third party software and plug-ins.
  • Although we’ll help you with small modifications, tips and advices but kindly note that you buy a theme as it is on the market and if your desired state is not matching the demo then we suggest using services of http://studio.envato.com/ for your own customization.

Thanks one more time for purchasing our theme and good luck.

Webnus Team

  Featured Articles

White screen (blank page) after installing theme

Please follow these instructions:1. Read following article:https://webnus.ticksy.com/article/4415/2. If step 1 did not help you then delete unnecessary plugins via ...

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Plugins Licenses

You can ignore all the warning about "update" or "authorize this site"We will update the theme with the newest plugins version every time the plugins got a new ...

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I can't find my purchase number, where can I find it?

Please use the following steps:1 - Login to your ThemeForest account.2 - Visit the Downloads tab.3 - Locate the theme you’d like the Purchase ID for and select ...

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Internal Server Error

To coordinate WordPress with your server, You need to do few things.This configurations help you to use WordPress and themes better.Please read the bellow ...

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I updated the theme but the visual builder is still old version. What can I do?

Please deactivate visual composer in your WordPress admin panel, and then delete it. Next re-install it via Appearance> Install Plugins and finally activate. ...

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What are best WordPress/ PHP settings?

Host configurations: To access these fields please edit "php.ini" file which is located in host (if you can't find it then contact with your host service ...

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The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed...What’s wrong?

You’ve uploaded the entire ZIP file that you downloaded from ThemeForest. You actually need to open that ZIP file first, and inside you can find the theme's ZIP ...

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I purchased the theme but didn't get the images as shown in demo. Why?

Demo images have copyright and you need to purchase them by yourself. It's not just about our theme but all other themes have same ...

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How to update the Theme

There are two ways to update: Using Envato WordPress Toolkit Plugin: If you have not installed it yet go to Appearance > Install Plugins and install ...

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It seems that when using header menu it breaks up into 2 lines, how can they always remain on 1 line?

Header contains two sections: logo and menu items. Each one of them regarding to their nature has their own width. When your menu items can't fit in considered ...

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How theme licensing works? Am I allowed to install the theme in a test environment prior to the official website?

Regarding to Themeforest rules each theme purchase license is valid for only one domain and to install it in another domain you’ll need another purchase code.

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  Public Ticket Activity

Justin Sermon RSS feed   Updated 3 days ago   9   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi Matt, Thank you for sharing that valuable information. I hope your comment helps other users in this regard. Cody Logo H1 & Alt Text Repeating   Updated 3 days ago   2   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies Most recent comment from Support Staff: Hi There, We will fix this issue in next theme update and as soon as possible. Thanks for sharing this problem. DAniel chache permalink essential grid   Updated 6 days ago   3   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies Most recent comment from Support Staff: Hi There, Unfortunatelt your request is customization and according to Themeforest rules that is not a part of support job and we can't help you in this regard. Although we’ll help you ... Tony Where do I find the title tags?   Updated 6 days ago   4   BlogStar - Creative WordPress Blog Theme Most recent comment from Support Staff: You're welcome ;) Jennifer How do I resize the countdown?   Updated 1 week ago   2   Wedding Suite Cornerstone Add-on Most recent comment from Support Staff: Hi there, Please put this/these code(s) in Theme Options > Custom CSS : .x-container .countdown-w.ctd-jasmine .icon-w, .x-container .countdown-w.ctd-jasmine .count-w { font-size: 40px ... Tjerk Visual Composer   Updated 1 week ago   2   BlogStar - Creative WordPress Blog Theme Most recent comment from Support Staff: Hi there, please update you're theme and plugin follow by below steps Note : please follow below steps properly ( step by step ) Please login to your Themeforest account and from ... Jon Barron Importing multiple Demos   Updated 1 week ago   2   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies Most recent comment from Support Staff: Hi There, Please go to appearance > theme option > general, disable CSS Minifyer Melissa Theme Recommendation   Updated 1 week ago   8   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: You're welcome. If you are satisfied, please don't forget to rate (5 Star) it in Downloads tab in your Themeforest account. Melissa Change "Event Detail" buttons   Updated 2 weeks ago   16   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi There, Please unzip below file and then replace it in child theme root:  http://webnus2.net/support/functions_event_countdown_child.zip Terrence Visual Composer   Updated 2 weeks ago   2   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi there, Your visual Composer version is 4.7. Please update your theme and plugins, to do it correctly please read below article: https://webnus.ticksy.com/article/4416/ Note: After ... leroux modify green background   Updated 2 weeks ago   2   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies Most recent comment from Support Staff: Hi There, Please follow below steps: Go to relate page backend > relate row and click on row setting then scroll down and you will find background section. Jeff Visual Editor   Updated 2 weeks ago   2   Church Suite - Responsive WordPress Theme Most recent comment from Support Staff: Hi There, Your related link is not our theme but maybe your theme version is old. Please check it and update your theme and plugins. to do it correctly please read this ... David Contact form   Updated 2 weeks ago   2   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies Most recent comment from Support Staff: Hi there, Please contact to plugin author Andreas SEO Analysis Form   Updated 3 weeks ago   2   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies Most recent comment from Support Staff: Hi There, You can use below code: .seo-cf-page input[type='Email']{ your desired code } Andreas Styling Options don't work   Updated 3 weeks ago   2   EasyWeb - WP Theme For Hosting, SEO and Web-design Agencies Most recent comment from Andreas: Hi there, thanks for your reply. Yes, that's what I did but as described with no success. Will send you admin login within the other ticket. Regards Andreas
https://webnus.ticksy.com/